Shipping, Returns & Contact Us

Shipping

Domestic Shipping

For all 50 states, our rates are very simple - for orders under $50, shipping is $5. For all orders $50 and over, shipping is free. 

Most shipments will be shipped via USPS media mail and should arrive within 7 business days. We will ship via the United States Post Office to PO boxes, APO boxes and certain northwestern US addresses. In most cases we are able to ship orders complete the next business day. Orders made before 8am PST will ship out the same day. USPS Priority mail typically takes 2-3 days, but the delivery dates are not guaranteed.

Canadian Shipping

  • Standard Shipping via USPS Airmail Parcel Post.
  • Please allow several weeks to receive your shipment due to possible delays in customs.
  • As of November 2017, there are no duties on books, but shipments are subject to sales taxes which are typically around 13% of the value of the order.

International Shipping

  • Standard shipping is via USPS air.
  • Customer is responsible for any and all duty fees, taxes, and Brokerage Services.

Occasionally our website may quote incorrect rates. We will contact you if you have been charged incorrectly on any particular order.

Returns Policy

Return it in New / Unchewed condition within 60 days of receipt of purchase to:
Dogwise Returns
403 S. Mission St.
Wenatchee, WA 98801

You can now initiate a return from the order history section, select the return items link and follow the steps from there.

When making a return or exchange, please include your name and address along with instructions (i.e. please credit my account, I would like to make an exchange, etc). Please include a copy of your original invoice if possible. You may return merchandise within 60 days of purchase for a full refund of the merchandise you ordered. Please note that shipping charges will only be refunded in cases where the merchandise was defective, when the merchandise was damaged during shipping, or if Dogwise made an error in shipment. In all other cases, no refund of shipping charges will be made, and the customer will be responsible for the postage required to return the merchandise to Dogwise.