Shipping, Returns, Privacy Policy, & Contact Us


Domestic Shipping

For all 50 states, our rates are very simple - for orders under $50, shipping is $5 via USPS Media Mail. For all orders $50 and over, shipping is free via USPS Media Mail.

We also offer our customers the choice of UPS and USPS Priority Mail.

In most cases we are able to ship in stock orders the next business day. Orders made before 8 a.m. PST will ship out the same day.

Canadian Shipping

  • Standard Shipping via USPS Airmail Parcel Post.
  • Please allow several weeks to receive your shipment due to possible delays in customs.
  • As of November 2017, there are no duties on books, but shipments are subject to sales taxes which are typically around 13% of the value of the order.

International Shipping

  • Standard shipping is via USPS air.
  • Customer is responsible for any and all duty fees, taxes, and Brokerage Services.

     Sorry we do not currently ship to addresses in South Africa.

Returns Policy

Return it in New / Unchewed condition within 60 days of receipt of purchase to:
Dogwise Returns
403 S. Mission St.
Wenatchee, WA 98801

You can now initiate a return from the order history section, select the return items link and follow the steps from there.

When making a return or exchange, please include your name and address along with instructions (i.e. please credit my account, I would like to make an exchange, etc). Please include a copy of your original invoice if possible. You may return merchandise within 60 days of purchase for a full refund of the merchandise you ordered. Please note that shipping charges will only be refunded in cases where the merchandise was defective, when the merchandise was damaged during shipping, or if Dogwise made an error in shipment. In all other cases, no refund of shipping charges will be made, and the customer will be responsible for the postage required to return the merchandise to Dogwise.

About Dogwise

Charlene and Larry Woodward founded Dogwise, a dog book retailer and publishing company in 1988. Actually Charlene was the one who came up with the idea and got the ball rolling - Larry was recruited to do the accounting and bookkeeping. Like many businesses, there was no firm master plan, just a desire to sell books to whoever wanted to buy them.

After testing several markets, an acquaintance mentioned to Charlene that dog people were crazy about books, and if you set up a booth at a dog show you might find a good response. So, having never attended a dog show and with very limited knowledge about dogs, they found themselves selling books at a large show near Seattle. Luckily attendees were pleased to have a book seller at the show, and being dog people, they were more than ready to tell them what books they should carry. Being good listeners, the next couple years were spent building up a large inventory of books and setting up shop almost every weekend at dog shows throughout the Northwest. Over time they added a mail order catalog operation and eventually a web site to sell books to a larger market than they could reach through dog shows.

Dogwise Publishing was founded in 2002 - another venture with no master plan - with the initial effort focused on keeping books in print that other publishers had dropped which appealed to show people and trainers. The first few projects went well and so they decided to expand the publishing business by working with authors to develop books on subjects such as aggressive behavior, body language, and new training protocols that were of interest to professional trainers and dog enthusiasts. They have had the opportunity to work on book projects with many of the leading experts in the dog world such as Turid Rugaas, Pat Miller, Jean Donaldson, Terry Ryan and Patricia McConnell.

Dogwise continues to operate a retail book business selling a wide range of titles online above and beyond what it publishes. Their son Nate runs the daily operations of the business. Charlene, who focused on marketing and developing publishing projects, is now spending most of her time teaching swimming lessons, hiking, skiing and trying to keep up with two grandchildren. Larry has not been able to totally shake his accounting tasks, so he still puts in time at the office along with his editing responsibilities but is much happier when playing tennis or travelling with Charlene. They both want to express their appreciation to all of you who write about dogs - they recognize without your efforts there would be no Dogwise!

Our privacy policy can be found here.