Crucial Conversations: Tools for Talking When Stakes are High, Third Edition (Paperback)

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations
This new edition addresses issues that have arisen in recent years. You’ll learn how to:

• Respond when someone initiates aCrucial Conversationwith you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.